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Diplomat Corporation Ltd. presented a unique set of services in support of Quality of Life Association

On April 10, Diplomat Corporation Ltd., in support of its strategic direction to improve the quality of life, presented a unique set of services in the field of supply and maintenance of home appliances under the brand Diplomat.

The complex of services includes 4 centers – Innovation Center, Support and Service Center, Training and Development Center, and Call Center. This is the new working formula for customer satisfaction according to the company.

The Innovation Centre is an expert unit that searches and finds the best and most innovative products and services according to market trends.

The call centre facilitates and advises customers. Specially trained operators receive calls and register complaints, queries and customer alerts on a national telephone number – 0700 1 50 90.

The support and service center covers after-sales warranty and after-sales service of Diplomat brand home appliances. In this way, for the first time, speed, convenience and transparency have come together, adding further value to the products.

Through the Training and Development Centre, Diplomat Corporation Ltd. invests in the training and professional development of sales and service professionals who are directly involved in pre-sales, sales and after-sales customer service.

This complex of services is the newest project implemented by Diplomat Corporation Ltd. and it makes the company innovative and different from others on the Bulgarian market. “Diplomat Corporation Ltd. strictly adheres to the philosophy of following the needs and expectations of customers. “Diplomat Corporation Ltd. guarantees its customers care and attention before, during and after the purchase of products. It provides customers with professional warranty and after-sales service. It strives to work with the best manufacturers and partners that have proven their potential worldwide.
“It is important for us not only to retain and expand our market share, but also to build a strong and lasting relationship of trust and mutual loyalty with customers of Diplomat
brand appliances and services.” said Lyuben Stanev, Managing Director of Diplomat Corporation Ltd. and added: “We believe that this is not just a market necessity, but an important investment in building and maintaining the good reputation of a company.”



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